Store Policy

Privacy & Safety

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

At Sollo Shop we have an obsession: to satisfy you!

If you have any problem with your ordered items, you can return them within 14 days.

For that it is very simple: contact us via this address: sollolondon@gmail.com

We will send you a full refund upon receipt of your items.

-> You wish to cancel or modify your order
We process orders quickly, usually within 12 hours. For this reason, you have 12 hours after ordering to send a cancellation or modification email to sollolondon@gmail.com

Beyond this time the objects will have already been shipped ...
In this case, you will have to wait for delivery and return the items for a refund (cost of the product).
Return shipping costs are your responsibility

We can't guarantee a refund in the following cases:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

  • Your order did not arrive due to exceptional circumstances outside the control of Sollo London (i.e. not cleared by customs, delayed by a natural disaster).

  • Other exceptional circumstances outside the control of Sollo London.

Refund requests must be submitted within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to info@sollolondon.uk

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Shipping costs are non-refundable.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments